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When we train someone we want to be as helpful as we can. We jump at every question and quickly respond to chats and emails. Watkins points out in 75 e_learning Activities that this may not be the best approach. On page 29 he notes that as a course progresses the demand on the instructor [...]

Conrad and Donaldson (2004, engaging the online learner, pp. 28,29) show a great grading rubric. It is really figure 3.1. Can we use that sort of thing in technical training? Sure! The grading rubric tells the student what is expected of the in the assignment. Lazy students will use it to figure out the minimum [...]

According to Conrad and Donaldson (2004, engaging the online learner, p. 17) “Every activity should be scrutinized to determine whether it matches a learning objective.” They go on to add that activities that do not meet this criteria add confusion and frustration. The learner is left asking “why did I just waste my time doing [...]